Bond Pro Inc. Privacy Policy
1.0 Introduction
Bond Pro Inc. is a technology company headquartered in Tampa, Florida USA, which focuses on providing Surety technology software and services to insurance carriers, brokers and agencies.
For more information about our services, please refer to our website.
This Privacy Policy is applicable to Bond Pro Inc. (“we”, “our” or “us”) as related to our services, which collectively include:
the use of bond-pro.com (“Website”),
the use of the application website bond-pro.net (“Application”),
social media messages and marketing campaigns, and
the use of our products and services.
This Privacy Policy sets out the essential details relating to your personal data relationships with Bond Pro Inc. as:
Website visitor
End-user of the Application (“End User”)
Prospective client
Job applicant, and
Partners
Clients contract the use of our Application and give access to their employees and other third parties, as solely decided by them, by creating users who access the Application with their email address and credentials. The Clients’ administrators grant End Users roles, which result in different permissions and access rights to the information held in the Client account.
2.0 Personal information we collect
2.1 Information you choose to provide to us
WHEN
We may ask you to provide personal information when:
You use the Website to download articles, data sheets or eBooks
You request a free trial or demo
You refer a friend to us
You connect with us directly via phone calls or video conferencing platforms
We or Client account administrators grant you access to the Application
You or Client account administrators upload or enter personal information into the Application
You participate in a marketing/sales promotion
You attend trade events and other industry networking events
You register or attend a webinar or other event
You participate in programs we may offer from time to time
You participate in chats
You pay for our Services.
If you choose to provide us with a third party’s Personal Information (the person’s name, email and company) when taking part in our referral program, you represent that you have the third party’s permission to do so.
WHAT
The personal information we collect may include first and last name, business email address, phone number, company name.
As an End User of the Application, we collect your name, business email address and any comments you make in the Application.
In addition, we may collect data uploaded by you, your employer or other users of the Application that may be required to use Bond Pro Inc. services. We expect all users to follow their organization’s privacy policy and any applicable regulatory requirements when uploading, accessing and using personal information into our Application. The data uploaded may include personal information like:
employee names, email addresses, and contractual agreements,
vendor names, email addresses, contractual agreements or other personal data necessary for Bond Pro Inc. services,
customer names and email addresses used to provide services within Bond Pro Inc.’s platform
As a Job Applicant, we may also collect your resume and cover letter.
2.2 Information we collect automatically
WHEN
We collect information about your visits to the Website and the Application when you land on any of our web pages through cookies and similar tracking technology.
For further information about the types of Cookies we use, you can access our Cookie policy at this link https://www.bond-pro.com/
WHAT
The information collected includes:
access times
the pages you view
the links you click on
the search terms you enter
actions you take in connection with any of the visited pages
your device information such as IP address, location, browser type and language
the Uniform Resource Locator (URL) of the website that referred you to our website and
the URL you browse away from our pages if you click on an external link
We may also collect information when you open email messages from us or click on links within those email messages.
2.3 Information we may collect from third parties
WHEN
We may combine the information we collect as a result of your direct interactions with us with information obtained through other third party sources, such as
WHAT
The personal information collected includes your name, email address, business address, job title, company name, and telephone number.
3.0 How we use personal information
We use your Personal Information to:
Deliver the contracted Services and allow full use of the Application functionality as purchased by the Clients
Deliver training and support to our Application End Users and/or carry out the transactions you have requested
To communicate with you directly through emails, calls, chats, video conferencing
Process payments for Application subscriptions
Send communications to you about:
new Application features and upgrades
our services and offerings
event announcements
product notices and changes to our terms and policies
particular programs in which you have chosen to participate
promotional offers and surveys
scheduling demos and managing free trials
Advertise and market our products and services, including delivering interest-based advertisem*nts on this Website and other sites or content syndication platforms and websites.
Carry out market research to understand how to improve our Services and their delivery
Create and manage marketing campaigns
Generate sales leads and increase our market share
Analyze user clicks and usage of the Application and Website to improve user experience and maximize usage of our Services
Manage our Website and Application in order to maintain and deliver the contracted functionality and services,
Enforce our Website and Application Terms and/or separate contracts (if applicable) with you
Prevent fraud and other prohibited or illegal activities
Protect the security or integrity of the Website, Application, our business or Services; or
Otherwise, as disclosed to you at the point of collection or as required or permitted by law.
Please note that sometimes we may record the video conferencing call in which you participate in order to analyze and improve our staff’s communication skills. If we do so, we will be announcing it at the beginning of the conference call as well as in the meeting invite and we will be providing a link to our Privacy Policy in the meeting invites and on the registration page.
We do not sell your information to any third party.
4.0 How we share personal information
Our Application and Services
If you are an End User of our Application, your personal information may be viewed by other users with access to the Application.
Service Providers
We use third parties to help us provide our Services. They will have access to your information as collected by the Website or the Application, as reasonably necessary to perform the contracted tasks on our behalf. We sign contractual agreements to obligate them to protect the personal information, to only use it to deliver the contracted services to us, to prohibit them from selling it and not to disclose it without our knowledge and permission.
Legal Disclosures
It is possible that we may need to disclose personal information when required by law, subpoena, or other legal processes as identified in the applicable legislation.
We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
Change in Control
We can also share your personal data as part of a sale, merger or change in control or in preparation for any of these events.
Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
5.0 How we secure personal information
We are committed to protecting the security of all of the personal information we collect and use.
We use a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.
6.0 Your rights
We provide the same suite of Services to all of our Clients and End-Users worldwide.
We offer the following rights to all individuals regardless of their location or applicable privacy regulations.
For personal information we have about you, you can:
Access your personal information or request a copy.
You have the right to obtain information about what personal information we process about you or to obtain a copy of your personal information.
If you have provided personal information to us, you may contact us to obtain an outline of what information we have about you or a copy of the information.
If you are an End User of the Application, you can log in to see the personal information in the account or approach your employer for more information.
You have the right to be notified of what personal information we collect about you and how we use it, disclose it and protect it.
This Privacy Policy describes what personal information we collect and our privacy practices. We may also have additional privacy notices and statements available to you at the point of providing information to us directly.
Change or correct your personal information.
You have the right to update/correct your personal information or ask us to do it on your behalf.
You can edit your information through the user account in the Application or ask us to change or correct it by contacting us at support@bond-pro.com.
Delete or erase your personal information.
You have the right to request deletion of your personal information at any time. We will communicate back to you within reasonable timelines the result of your request. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available to you.
Object to the processing of your personal information
You have the right to object to our processing of your personal information for direct marketing purposes. This means that we will stop using your personal information for these purposes.
Ask us to restrict the processing of your personal information
You may have the right to ask us to limit the way that we use your personal information.
Export your personal data.
You have the right to request that we export to you in a machine-readable format all of the personal information we have about you.
We do not process personal information through the use of automated means.
If you would like to exercise any of the rights described above, please contact us at info@bond-pro.com.
You also have the right to lodge a complaint with the local organizations in charge with enforcing the privacy legislation applicable in your territory.
7.0 How long we keep your personal information
We retain information as long as it is necessary to provide the Services to you and our Clients, subject to any legal obligations to further retain such information.
We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law.
The information we retain will be handled in accordance with this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our Services may be de-identified or aggregated with other non-personal data to provide insights which are commercially valuable to Bond Pro Inc., such as statistics of the use of the Services.
8.0 Other Important Information
We process data in multiple locations and rely on legally-provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations.
We will only collect and process personal data about you where we have a lawful reason for its collection.
When you visit our Website and provide us with your personal information, we collect and use it with your consent.
As an Application End User, you consent to our collection of your personal information when you log in for the first time. However, your employer has control of the account and may upload and share additional personal information. It is your employer’s responsibility to ensure the collection, use and sharing of the personal information uploaded to the Application complies with all applicable legislation.
You can review the terms and conditions of use here: https://www.bond-pro.com/company-legal/#tsandcs
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at info@bond-pro.com.
How to select your communications preferences
You may choose to receive or not receive marketing communications from us. To stop receiving marketing communications, please click the “Unsubscribe” link in the email we sent you.
You may choose which information we collect automatically from your device by controlling cookie settings on your browser or by selecting your preferences through our Cookie policy.
Even if you opt-out of receiving marketing communications, we may still communicate with you in connection with security and privacy issues, servicing your account, fulfilling your requests, or administering any promotion or any program in which you may have elected to participate.
9.0 Contact Information
You may contact us to exercise any of your rights or ask for more information about your personal information and our privacy practices by contacting us at info@bond-pro.com.
Appendix
A.1 For individuals based in European Union (EU), European Economic Area (EEA) and Switzerland.
If you are based in one of these jurisdictions, Bond Pro Inc. is the controller of your personal data collected in the following instances:
When you visit our Website http://bond-pro.com
When we process your personal data for sales and marketing purposes
Bond Pro Inc. is a processor of all personal data processed on the Application, on behalf of our Clients. We only process the personal data under their direction. Please contact your employer or the organization that granted you access to the Application for details on their privacy practices.
We only process personal data if we have a lawful basis for doing so. The lawful bases applicable to our processing as controller are:
Consent – We will ask for your express and informed consent every time we collect your personal data on this legal basis.
Contractual basis – We process the personal data as necessary to fulfill our contractual terms with you or our Clients.
Legitimate interest – We process the names, contact details, job titles, companies of our existing and prospective clients for our marketing purposes, including market research and sales leads generation.
You have the following rights under the GDPR:
Be informed about the collection and use of your personal data
Access your personal data
Correct errors in your personal data
Erase your personal data
Object to the processing of your personal data.
This right is also available to individuals whose personal data is processed by us for direct marketing purposes. If you object to the processing of your personal data for direct marketing purposes, we shall stop processing within 30 days of receipt of your request.
Export your personal data
Restrict our processing of your personal data for specific reasons, including any of the purposes supported by the legitimate interest legal bases. (see the section above).
We process personal data in the United States of America and share it with our service providers, located in the United States of America and other jurisdictions. We use standard contractual clauses as the data transfer mechanism of transferring EU data to countries subject to data transfer requirements.
You may contact us at info@bond-pro.com.
You may also lodge a complaint with your local supervisory authority, EU Data Protection Authorities (DPAs) or Swiss Federal Data Protection and Information Commissioner (FDPIC). See their contact details here National Data Protection Authorities.
A.2 For individuals based in California
This section provides additional specific information for consumers based in California as required by the California Consumer Privacy Act of 2018 (“CCPA”).
A.2.1 Collection and Use of Personal Information
In the last 12 months, we have collected the following categories of personal information:
Identifiers, such as your name, mailing address, email address, zip code, telephone number, or other similar identifiers.
California Customer Records (Cal. Civ. Code § 1798.80(e)), such as username and password, company name, job title, business email address, and department.
Internet/Network Information, such as your browsing history, log and analytics data, information about the device(s) used to access the Services and information regarding your interaction with our websites or Services and other usage data.
Geolocation Data, such as information about your location (at country and city level) collected from your IP address.
Sensory Information, the content, audio and video recordings of conference calls between you and us that we record where permitted by you and/or the law.
Profession/Employment Information that you include in your CV, cover letter and send to us when applying for a position.
Other Personal Information, such as personal information you provide to us in relation to a survey, comment, question, request, article download or inquiry and any other information you upload to our Application.
We collect personal information directly from you, from your browser or device when you visit our websites, from third parties that you permit to share your information or from third parties that share public information about you and as stated above.
See the section above, “How we use personal information,” to understand how we use the personal information collected from California consumers.
A.2.2 Recipients of Personal Information
We share personal information with third parties for business purposes. The categories of third parties to whom we disclose your personal information may include: (i) our service providers and advisors, (ii) marketing and strategic partners; (iii) ad networks and advertising partners; (iv) analytics providers; and (v) social networks.
Please see the “How We Share Information” section of the Privacy Policy above for more information.
A.2.3 California Privacy Rights
As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):
The Right to Know any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:
The specific pieces of personal information we have collected about you;
The categories of personal information we have collected about you;
The categories of sources of the personal information;
The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
The categories of personal information we have sold and the categories of third parties to whom the information was sold; and
The business or commercial purposes for collecting or selling the personal information.
The Right to Request Deletion of personal information we have collected from you, subject to certain exceptions.
The Right to Opt-Out of Personal Information sales to third parties now or in the future. However, we do not sell your personal information.
You also have the right to be free of discrimination for exercising these rights.
Please note that if the exercise of these rights limits our ability to process personal information (such as a deletion request), we may no longer be able to provide you with our products and services or engage with you in the same manner.
A.2.4 How to Exercise Your California Consumer Rights
To exercise your right to know and/or your right to deletion, please submit a request by contacting us at info@bond-pro.com.
We will need to verify your identity before processing your request.
In order to verify your identity, we will generally require sufficient information from you so that we can match it to the information we maintain about you in our systems. Sometimes we may need additional personal information from you to be able to identify you. We will notify you.
We may decline a request to exercise the right to know and/or right to deletion, particularly where we are unable to verify your identity or locate your information in our systems or as permitted by law.
You may choose to designate an authorized agent to make a request under the CCPA on your behalf. No information will be disclosed until the authorized agent’s authority has been reviewed and verified. Once a request has been submitted by an authorized agent, we may require additional information (i.e. written authorization from you) to confirm the authorized agent’s authority.
If you are an employee/former employee of a Bond Pro Inc. Client that uses our application and services, please direct your requests and/or questions directly to your employer/former employer.
If you are a third party (auditor, business associate etc.), who was given access to the Bond Pro Inc. application by a Bond Pro Inc. Client, please direct your requests and/or questions directly to the Bond Pro Inc. Client that gave you access.
Minors Under Age 16
Our application and services are intended for business use and we do not expect them to be of any interest to minors. We do not intentionally collect any personal information of consumers below the age of 16. We do not sell the personal information of California consumers.
Bond-Pro Terms of Use
1. ACCEPTANCE OF THIS AGREEMENT
Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2. INFORMATION ON THE WEBSITE
Bond-Pro, Inc. including its leadership, members and affiliates provides the information contained on this website or any of the pages comprising the website to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the Privacy Policy, Cookie Policy, and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
3. ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
4. CHANGES TO WEBSITE, SOFTWARE AND SERVICES
Bond-Pro, Inc. (“Bond-Pro”) reserves the right to;
4.1) change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Bond-Pro shall not be liable to you for any such change or removal.
4.2) change, remove, or discontinue any software, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Bond-Pro shall not be liable for any such change or removal.
4.3) change or discontinue any promotional discount vouchers or coupon codes at anytime with notice and you confirm that the Bond-Pro shall not be liable for any such change or removal.
4.4) change this Agreement at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
5. EXTERNAL LINKS
The Website may include links to third party website’s that are controlled and maintained by others. Any link to other website’s is not an endorsem*nt of such website’s and you acknowledge and agree that we are not responsible for the content or availability of any such sites. External links may be provided for your convenience, but they are beyond the control of the Bond-Pro and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Bond-Pro. Please contact us if you would like to link to this website or would like to request a link to your website.
6. PAYMENT
The following is applicable to those users who have chosen to use Bond-Pro software products:
6.1) All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.
6.2) Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit or debit card you authorize Bond-Pro to debit your account renewal fees from your card.
6.3) All payments must be in US Dollars.
6.4) Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
6.5) If an account goes unpaid for at least fourteen (14) days, the account and its associated services are converted to a regular member.
7. COPYRIGHT
The Intellectual Property Rights in this website and the materials on or accessible via it belong to Bond-Pro or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website).
For these purposes “Intellectual Property Rights” includes the following (wherever and when ever arising and for the full term of each of them): any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registrable) and registrations of and applications to register any of them.
8. TRADE MARKS
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of Bond-Pro.
9. LIMITATION OF LIABILITY
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsem*nt made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Bond-Pro will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Bond-Pro makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Bond-Pro for death or personal injury as a result of the negligence of Bond-Pro or that of its leadership and members.
10. INDEMNITY
You agree to indemnify and hold Bond-Pro and its leadership, members, employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Bond-Pro arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
11. SEVERABILITY
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.
12. WARRANTIES
Bond-Pro makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.
13. PUBLIC FORUMS AND MEMBER SUBMISSIONS
Bond-Pro is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other member) is not endorsed, reviewed or approved by Bond-Pro. Bond-Pro reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –
13.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
13.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
13.3 post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
13.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
13.5 submit contents containing marketing or promotional material which is intended to solicit business.
14. SPECIFIC USE
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, p*rnographic or violates any applicable law and you hereby indemnify Bond-Pro against any loss, liability, damage or expense of whatever nature which Bond-Pro or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
15. TERMINATION
15.1) If you fail to pay any sums due to us as they fall due, the Bond-Pro may suspend the Services and/or terminate this Agreement forthwith without notice to you.
15.2) If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
15.3) If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
15.4) No refunds will be made for Services suspended in accordance with 6.1, 6.2 and 6.3.
15.5) We reserve the right to suspend the Services and/or terminate this Agreement at any time.
15.6) You may discontinue payments at any time.
15.7) Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
16. APPLICABLE LAW AND DISPUTE
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Hillsborough County, Florida whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Hillsborough County, Florida, USA
17. HEADINGS
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
18. ENTIRE AGREEMENT
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
